Aquiss Reviews

Have been with Aquiss for a year and there have been no problems, just consistent fast speeds. When I rang for advice, the MD, Martin Pitt, answered the phone and was extremely knowledgeable and helpful, such a pleasant change from my previous ISP. I recommend Aquiss to everyone I know, because they have such good personal service as well as an excellent product.

Been with Aquiss about 18 months and despite the upload being a little slower than I'd like. The down connection is solid all the time. I work from home running a couple of computers so its important for video calls and general use to be always on, plus all my TV is streamed and there is never a spinning circle.

Spoke to Martin and he was honest and helpful when reviewing plan options that were available.

Cant complain to be honest so I will give 10 starts.

The key to excellent customer service is empowering people to make decisions. At Aquiss you speak to experts who advise, guide and fix things for you and they are dedicated to providing the best customer experience they can. The service is quick and very reliable.

I moved to Aquiss FTTP 18 months ago after previously being with BT. With the move to WFH and Hybrid working in light of the Pandemic, I needed a reliable service and searched high and low for a suitable provider.
In my time with Aquiss, I have had impeccable service, no drops outs and committed speeds. When I had an issue with my router (which was my fault) , they patiently helped me and sorted the problem immediately with clear instruction.
I can't recommend Aquiss more highly. A brilliant service where I feel like a customer, not a number

I have been with Aquiss since 2014 and would honestly say they have been the best ISP I've ever had the pleasure to use.

I barely remember a single occassion when I've had to contact Martin and his team for help, but when I have, I've always received excellent service and honest advice and the remainder of the time have been able to happily forget about it due to the reliability.

I can highly recommend Aquiss as an internet service provider based on my 7 years of experience with them as a customer.

Great service and great support when needed. Speeds exactly as promised.

We've been using Aquiss for our Parish Hall broadband for 2 years now. We moved from BT Business because of the ridiculous prices they were charging and totally inflexible approach to us as a charity. Aquiss were understanding and helpful and in the two years we've been using them we've had no issues. They answer technical queries very quickly and the answer is always clear and correct.
We have a 40 Mbps full fibre (FTTP) service.
Tim

Picked out Aquiss as one of the few ISPs that don't even try to give you a locked down rubbish router and then have the nerve to charge even more for (slow) "Wifi in every room".

Also they offer static IPv4 and proper IPv6 by default and don't force feed their own DNS servers (though they have them).

OpenReach still do the install - and to be fair were pretty good - and speeds are as advertised for the package (75Mbs/20Mbs) and works well for my family even with all four of us on Teams, or hammering a couple of Netflix streams with an xbox (IPv6) blasting away!

Support and responses for my questions from Martin has been excellent and rapid.

The customer service I have had from Martin the gaffer at Aquissas been outstanding. Thank you so much for sorting out the crap job done by Openreach.
My full fiber installed a couple of months now as been brilliant no problems with the reliability. But given my experience so far with how this company responds to it's customers, I have no worries I am confident they will look after us. A great service a great price, and a big thank you.

I needed FTTP which my existing ISP did not offer. I opted to use Aquiss since I liked the more flexible upload speed options. I was impressed with their initial responses to my enquiry and with their subsequent communications while Openreach laboured to make the connection. Their service is certainly more personal; it is a pleasant surprise to be able to speak to and correspond with named individuals who are aware of your account.

I have had no issues since the the FTTP line was activated. A happy customer