Posted: 04th Nov, 2024
By:
KingJim
Title: Great ISP
My parents have been using Aquiss for over 6 months now, everything has been perfect!
I may be switching to them too, once they offer the 1800/120 Openreach product.
Time With Provider: 6 Months
Package Name:
I may be switching to them too, once they offer the 1800/120 Openreach product.
Time With Provider: 6 Months
Package Name:
Value
Speed
Support
Services
Posted: 04th Nov, 2024
By:
tem20
Title: Peering has changed
I've been a customer with Aquiss for a while now, and recently noticed a significant change in their network routing. They’ve updated their IP ranges under their own ASN (215066), but the BGP routing now goes through VeloxServ Communications Ltd as the sole upstream ASN. Unfortunately, this setup has introduced some major peering and performance issues.
Tracing routes has shown that traffic has to take an extra hop through VeloxServ Communications Ltd, which isn't ideal. VeloxServ's peering, while functional, falls short compared to other ISPs of a similar size or reputation. They primarily peer with PCCW, Zayo, and Hurricane Electric, which doesn’t quite compare to the options other providers are using. For instance, if we look at Andrew & Arnold, smaller providers like Watchfront, or Spitfire, they’re benefiting from more direct peering relationships with major networks like NTT, Cogent, Level 3, Pulsant, HE, COLT, Arelion, IP-MAX, UPIX, and even Telstra in some cases.
Aquiss could benefit from improving their routing strategy and peering partnerships to be more in line with what’s available through other similar-sized providers. Without direct access to better-connected ASNs, Aquiss customers are left with subpar routing paths and, potentially, lower performance. It’s a disappointing shift, and one that current or prospective customers should consider.
Time With Provider: 3 Years
Package Name: FTTP
Tracing routes has shown that traffic has to take an extra hop through VeloxServ Communications Ltd, which isn't ideal. VeloxServ's peering, while functional, falls short compared to other ISPs of a similar size or reputation. They primarily peer with PCCW, Zayo, and Hurricane Electric, which doesn’t quite compare to the options other providers are using. For instance, if we look at Andrew & Arnold, smaller providers like Watchfront, or Spitfire, they’re benefiting from more direct peering relationships with major networks like NTT, Cogent, Level 3, Pulsant, HE, COLT, Arelion, IP-MAX, UPIX, and even Telstra in some cases.
Aquiss could benefit from improving their routing strategy and peering partnerships to be more in line with what’s available through other similar-sized providers. Without direct access to better-connected ASNs, Aquiss customers are left with subpar routing paths and, potentially, lower performance. It’s a disappointing shift, and one that current or prospective customers should consider.
Time With Provider: 3 Years
Package Name: FTTP
Value
Speed
Support
Services
Response From Aquiss - 04th Nov, 2024
Thank you for posting your review, however, we have have not had a single raised concern about routing or performance at all with our own network build and the commercial reasons for doing so are because of the very degrading routing and performance issues we had via our previous commercial arrangements.
Therefore your statement, does raise a slight eyebrow with me, especially as some of the peering names you list have a reputation for sub par network services. However, there is direct transit with Colt (Level3/Lumen) which you state is not present.
If you have any concerns with anything, routing or performance wise, then your first port is directly with ourselves, where your contract is. However, as not a single case has been raised with us, routing or performance wise as a result of said routing, including anything you have highlighted here, I have to say, most is of what you say is conjecture and without knowledge of what we are doing and have in our plans.
Therefore if you are indeed an active customer, please provide the supporting evidence and we will investigate.
Regards
Martin Pitt
Managing Director
Aquiss Limited
www.aquiss.net
Posted: 27th Sep, 2024
By:
Silus
Title: Not the best support
From the day I moved to aquiss (fttc) I’ve been hitting an artificial throughput cap somewhere in the network. Whilst I’ve extensively tested and ruled out anything my end (and indeed it only occurred upon migrating to aquiss and not anytime up to it). Disappointingly having made them aware of the issue they haven’t lifted a finger to help or investigate. It’s still above the openreach minimum so OR won’t look into it but I thought for the price they charge the ISP might be a bit better at investigating as there IS a definite cap I am hitting there somewhere that wasn’t there before. Fortunately fibre will hopefully be here in a few months so will only have to put up with it temporarily but in hindsight higher prices don’t necessarily mean better service so I would consider alternatives before going to aquiss.
Edited to add after the response- the reason there are no open tickets is because the ticket this was being discussed in was closed - with no help. Honestly at this point if I were still within cooling off period I would switch back.
Time With Provider: 3 Weeks
Package Name:
Edited to add after the response- the reason there are no open tickets is because the ticket this was being discussed in was closed - with no help. Honestly at this point if I were still within cooling off period I would switch back.
Time With Provider: 3 Weeks
Package Name:
Value
Speed
Support
Services
Response From Aquiss - 28th Sep, 2024
I'm sorry to read your review, but we are honestly unware of any outstanding or open cases that are jumping out of us, this end, in relation to this?
If you have not had a reply back to us, at anytime, normally within 4 hours, then the chances are we have simply not got it. I would ask you to resend anything you have sent as currently we have just 3 tickets in our support desk.
Saturday 28th 2024 : In response to your edit, as stated in my original reply, we unaware of your case. However, if your ticket is closed, as you state and you feel this has not been case handled to a conclusion that you feel happy with, you can simply reply and it will reopen.
My offer is on the table to solve this case, but as I state, unless I know who and to what I am dealing with, it's somewhat hard for me to do this. You can call and ask for me at any time.
Martin Pitt
Managing Director
Aquiss Limited
Posted: 27th Aug, 2024
By:
mtan
Title: Martin has been great!
Martin went above and beyond onboarding us for our CityFibre FTTP connection.
Thank you for your help!
Time With Provider: 1 Weeks
Package Name:
Thank you for your help!
Time With Provider: 1 Weeks
Package Name:
Value
Speed
Support
Services
Posted: 06th Apr, 2024
By:
HeartStone
Title: Excellent Provider.
Now been with Aquiss for 8 months and has been faultless through out this period. Now have upgraded to FTTP as it became available and was no issue. Good communication throughout.
Time With Provider: 8 Months
Package Name: Aquiss Pure Fibre FTTP
Time With Provider: 8 Months
Package Name: Aquiss Pure Fibre FTTP
Value
Speed
Support
Services
Posted: 05th Feb, 2024
By:
1bit
previous: BT FTTP 900 @ £78 a month - got rid..
Current: Aquiss- FTTP900 - just £55 a month, and only £27.50 for the first 6 months (of a 12 month contract), then £55 a month there on after, with no yearly CPI increase!
- not supplying a 'crappy basic' router, simply 'forces' you to buy a decent router that would have been better than any ISP supplied router, guaranteed, you can get one for as little as £50, I got the TP-Link AR73 on offer at Amazon.
Ive only been with Aquiss for 4 months, but its always been at 900Mbps+ (16ms latency in the North East), I've had ZERO reason to contact Martin... as others have said, setting up a new router is not daunting, you simply choose "PPPoE" and then enter the 'username' and 'password' (they will email you with the actual login) - and Cat5E/6 Ethernet cable from the FTTP PON Modem on the wall, to the WAN (internet in) port on the new router...simple as that! even my dad could do it!
I very strongly recommend this ISP because you will be supporting a family run business, and not a billion dollar company!, and it gets 10/10 for the service, and Martin replies within 20-30 minutes usually, but deffo less than 24 hours, so far in 4 months and its been PERFECT!.
The website has a list and links to the routers that you can buy and use with the service - you just cant go wrong with Martins guidance when you join.
Time With Provider: 4 Months
Package Name:
Current: Aquiss- FTTP900 - just £55 a month, and only £27.50 for the first 6 months (of a 12 month contract), then £55 a month there on after, with no yearly CPI increase!
- not supplying a 'crappy basic' router, simply 'forces' you to buy a decent router that would have been better than any ISP supplied router, guaranteed, you can get one for as little as £50, I got the TP-Link AR73 on offer at Amazon.
Ive only been with Aquiss for 4 months, but its always been at 900Mbps+ (16ms latency in the North East), I've had ZERO reason to contact Martin... as others have said, setting up a new router is not daunting, you simply choose "PPPoE" and then enter the 'username' and 'password' (they will email you with the actual login) - and Cat5E/6 Ethernet cable from the FTTP PON Modem on the wall, to the WAN (internet in) port on the new router...simple as that! even my dad could do it!
I very strongly recommend this ISP because you will be supporting a family run business, and not a billion dollar company!, and it gets 10/10 for the service, and Martin replies within 20-30 minutes usually, but deffo less than 24 hours, so far in 4 months and its been PERFECT!.
The website has a list and links to the routers that you can buy and use with the service - you just cant go wrong with Martins guidance when you join.
Time With Provider: 4 Months
Package Name:
Value
Speed
Support
Services
Posted: 28th Jan, 2024
By:
andy.c
Title: Top Tier ISP
I've been with Aquiss for a year now on their Fibre 1000 which has been absolutely flawless. After huge problems with Sky who I was previously with, Aquiss have just been perfect.
A year later at the end of my contract, I'm not facing any price hikes of any sort, just carry on what I was previously paying.
A drawback to some might be that Aquiss do not provide any hardware. Not an issue for me running OPNsense and Unifi AP's, and I think it's a great idea to reduce on the e-waste that is most ISP hardware. Either way, it's super easy to get connected with your own hardware, pretty much just a PPPoE login and you're away.
Never a single disconenction or slowdown. I use 10Tb+ of bandwidth monthly.
I'd recommend Aquiss to absolutely anyone looking for a reliable and trustworthy ISP.
Time With Provider: 1 Years
Package Name: Pure Fibre 1000
A year later at the end of my contract, I'm not facing any price hikes of any sort, just carry on what I was previously paying.
A drawback to some might be that Aquiss do not provide any hardware. Not an issue for me running OPNsense and Unifi AP's, and I think it's a great idea to reduce on the e-waste that is most ISP hardware. Either way, it's super easy to get connected with your own hardware, pretty much just a PPPoE login and you're away.
Never a single disconenction or slowdown. I use 10Tb+ of bandwidth monthly.
I'd recommend Aquiss to absolutely anyone looking for a reliable and trustworthy ISP.
Time With Provider: 1 Years
Package Name: Pure Fibre 1000
Value
Speed
Support
Services
Posted: 02nd Aug, 2023
By:
A User
Title: 1st Class Customer service
I Switched to Aquiss because my previous ISP keeps overcharging me. All I can say is that I wished I had switched to Aquiss years ago. They have provided the Best Customer service I have Ever received from an ISP. Nothing was too much trouble for them. Martin was more than happy to talk and answered all my questions regarding switching.
Good old fashion customer service from a friendly ISP.
Time With Provider: 1 Weeks
Package Name:
Good old fashion customer service from a friendly ISP.
Time With Provider: 1 Weeks
Package Name:
Value
Speed
Support
Services
Posted: 23rd Jul, 2023
By:
Zenith
Title: The only ISP for me!
I've been with Aquiss continuously since 2006. I've been with them so long that I know the MD, Martin Pitt, to speak to. That isn't because I've been lazy or not considered other providers, it is a conscious choice.
I believe in the saying "you get what you pay for" and while Aquiss may be a step more expensive than other providers, their support is incomparable. If you phone for tech support then they will pick up promptly and you will speak with someone who knows the products and technology. On the infrequent occasions I have had to contact support, Florence or Martin have managed to resolve my issue straightaway or given me a reasonable timeframe for resolution.
The service is also robust. I converted up to FTTP in May 2023 and was kept informed of the process including the appointment of the BT Openreach engineer. Since then my speeds have been consistently as advertised. I am on the 160Mbps product and regularly have 150Mbps download speeds.
There are no data download limits and no transparent proxy as far as I can tell.
I also have domain and web hosting with Aquiss and there is an email reminder sent out 60 days and 30 days in advance of domain expiry. The domain pricing is in line with most other domain hosts.
Aquiss score highly because they care about the products and support.
They definitely deserve your consideration for internet service.
Time With Provider: 17 Years
Package Name: Pure Fibre 160
I believe in the saying "you get what you pay for" and while Aquiss may be a step more expensive than other providers, their support is incomparable. If you phone for tech support then they will pick up promptly and you will speak with someone who knows the products and technology. On the infrequent occasions I have had to contact support, Florence or Martin have managed to resolve my issue straightaway or given me a reasonable timeframe for resolution.
The service is also robust. I converted up to FTTP in May 2023 and was kept informed of the process including the appointment of the BT Openreach engineer. Since then my speeds have been consistently as advertised. I am on the 160Mbps product and regularly have 150Mbps download speeds.
There are no data download limits and no transparent proxy as far as I can tell.
I also have domain and web hosting with Aquiss and there is an email reminder sent out 60 days and 30 days in advance of domain expiry. The domain pricing is in line with most other domain hosts.
Aquiss score highly because they care about the products and support.
They definitely deserve your consideration for internet service.
Time With Provider: 17 Years
Package Name: Pure Fibre 160
Value
Speed
Support
Services
Posted: 30th May, 2023
By:
Norbury
Title: Right choice!
Been with Aquiss for a while. Aquiss is a "small outfit" BUT that reflects in their excellent service so far! Unlike other ISPs, phone is answered very quickly and responses are knowledgeable without waffles!
Many a times, their MD, Martin himself answers and his industry and IT knowledge is simply great. He does not mince words and tells you as things are - breath of fresh air! Aquiss are not the cheapest by any means but you get what you pay for.
Looking forward to a long excellent service from Aquiss.
Time With Provider: 2 Weeks
Package Name:
Many a times, their MD, Martin himself answers and his industry and IT knowledge is simply great. He does not mince words and tells you as things are - breath of fresh air! Aquiss are not the cheapest by any means but you get what you pay for.
Looking forward to a long excellent service from Aquiss.
Time With Provider: 2 Weeks
Package Name:
Value
Speed
Support
Services
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