Brsk Reviews

The actual quality of the fibre line is great. I haven't had a single drop since putting my own router and Access Points in, I get the full 935 dl and ul 100% of the time.

However, the customer service is BEYOND lacking. You can't get in contact with a anyone easily, and when you do, they're all in South Africa and keep pulling the whole "switch it on and off again" line.

It's nothing short of a miracle when you get through to someone with a brain cell.

The Technicolor provided router is BAD. BAD BAD BAD. I cannot reccomend Brsk locally to anyone who isn't going to use their own router - as the Technicolor simply is not reliable. The WiFi coverage and speeds are poor. It doesn't have the processing power for 900mbit broadband, it freezes and restarts multiple times a day.

I had all these issues until I purchased my UniFi kit and it's been smooth sailing since. Brsk are, however, supposedly changing out the routers once they merge with youfibre & netomnia. So I will await that before recommending them to anyone who is going to use the Brsk provided router.

Smooth, fast, neat and polite. Couldn’t ask for more.

Unlike most 5 star reviews on here, this review is not based on a typical experience. I had an issue with my service so I raised a complaint, unfortunately my complaint did originally go unanswered so following BRSK's complaint policy which is clearly set out on their website I escalated my complaint.

This time I received a very swift response which started by apologising for not responding to my original complaint within their advised time window, and what followed was a willingness to listen.

In the end the person dealing with my issue, Wayne offered and helped swiftly implement a solution that I was more than happy with and truly shows that BRSK's core values are focused on their customers.

Thanks to this experience I will probably keep BRSK as my ISP for as long as I live in an area they serve knowing that if I do have an issue it will be dealt with swiftly and fairly.

I would also add that not once did I have to wait on hold, or deal with an off sure call centre. Very few providers could claim the same.

Aside from dealing with that issue my service has been superb with symmetrical speeds, access to a IPv4 (for a cost) and the ability to use my own router without any middleman box in modem mode. Latency is also very good for online gaming.

I have had BRSK for just over 6 months now. Still as happy as the day I got it. We have had one message about a possible outage but it never went off it was all fine. The support, I am super impressed with. When I have rang customer service, my call always gets answered first time, no need to wait in a queue and none of this...press 1 for... press 2 for....! I have also emailed a couple of times and received a reply swiftly, can't really ask for much more than that!.

Speed wise, I am on the highest but we use a LOT of devices. We have consoles, firesticks, laptops, home security etc all running at once and never any problem with speeds. The upload speed is phenomenal!


At the moment I know other internet providers are currently raising their prices. I used this as a get out clause last time with my previous provider. They sent me an email telling me of the price increases and in the small print it said you could cancel your contract and walk away for free instead of accepting the price increase. I highly recommend watching out for this email or just contacting them and telling them you do not want the increase if you are looking at a way to leave your contract early.

Thankfully, BRSK do not raise their prices during your contract...Big bonus.

If you are looking for a referral code then mine is

J85R

I have been using BRSK for about a year now, they are amazing.

Their packages are very affordable and offer fast symmetrical speeds.

Overall they are awesome - So good you could probably run a home server off it for something like a website, they have plenty of bandwidth

Their latency is also next to nothing, I average 2-5ms.

Brsk sign up process was easy, next working day installation and the 1gig speeds are genuine. I get full speeds hard wired through ethernet cables and use my own mesh/access points and wifi hovers around 500-600mbps, really happy as upload speeds are the same. Highly recommend Brsk.

Recently signed up after being with Virgin and previously BT. I was sceptical at guaranteed 500 MB, upload and download speed for as little as £16.50 per month but after 2 months now the speed I’m getting is exactly what they claimed which is refreshing to see after my experience with virgin etal.

The engineers were swift, both were in and out within an hour and they were polite enough to take their shoes off and take me through the router settings, get set up on my devices and speed check before leaving.

True game changer and I couldn’t be happier I switched. I also used a referral code to get £75 Amazon vouchers after 30 days of service.

My all means use my referral link CGGD, when signing up and you too will receive £75 Amazon voucher after 30 days of service, you won’t regret it!

Signed up to what feels like very good deal, 2 years no mid term increases, £23 pm for 500mbs fiber to door + £75 Amazon vouchers.
On installation day two man team turned up ran new cable from pole, clean install no drama.
Within 30 mins getting over 500mbs down and upload speeds.

I've been on BRSK for about 3 months now after switching from Virgin Media, and I have nothing but praise for the company and service. I had an issue where the internet wasn't working at all, and within 90 minutes BRSK had identified and rectified the problem and kept me informed of what was going on too.

The installation was provided by a gentleman from a company called Nano I believe, but he seemed knowledgeable and was polite.

The cost of the service I am receiving is £12.50 for 3 months, and then £25 a month thereafter, so a big drop in price from my previous Virgin Media.

Overall I would definitely recommend BRSK to anyone, the only downfall seemingly is that they are not in every area.