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Cuckoo Reviews

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3 Reviews
Value
Speed
Support
Services
Posted: 14th Jan, 2022    By: Joshua Richards
Installed by Openreach on the day agreed at the time of order.

Service was live immediately, with a great router (Technicolor DGA0122).

Speedtests have had it peak at 950Mbps/100Mbps and has been solid.

Static IP available for £1/month.

The only thing I would flag up is that their help documentation on their website is very much geared up to FTTC rather than FTTP. More documentation on their FTTP provision would be good.

When I've needed help from Customer Service, they have responded to emails within a couple of hours with a solid answer.

Highly recommended.

Time With Provider: 2 Weeks
Package Name: FTTP 1Gbps/100Mbps
Value
Speed
Support
Services
Posted: 09th Jun, 2021    By: JD5645
[Admin note: Sentence removed - please don't use this system to post abuse toward other reviewers]

My Cuckoo FTTC connection has been solid so far, with no downtime. The speed is good. You have the option to cancel any point as there is no contract so not sure what previous reviewer was talking about. If you email them with any kind of technical question, they get back to you quickly.

There is no website blocking like with some providers such as Talktalk. The price is likely to stay much the same over time, there are no 'post contract' price rises or extra costs. They will happily transfer your landline telephone number too, unlike some providers these days.

I would definitely consider staying with Cuckoo if they offer a well priced FTTP package, when Openreach builds their fibre network in my area.


Time With Provider: 6 Months
Package Name:
Value
Speed
Support
Services
Posted: 07th Jun, 2021    By: pcoventry
I've been with Cuckoo for a few weeks. Seems to be a resold TalkTalk connection. I have been told it's actually the Business service but I can't confirm that.The setup was straight forward. £60 setup is reasonable and £29,99 a month which is what everyone pays - no contract and a landline is included as standard

I was online 2 days before my activation date - Hardware was already configured with a password and SSID that I selected so it was plug and go. The router is good and from what I can tell it's fairly expensive - it does seem to vary as to what router you get, seems random. I got the Techicolor DWA0120

Had to update my review because I have a really really bad connection, it's been down more than up since about a week ago - and no one seems to care - so I am leaving for a decent ISP. Also and apparently they see no issue with this - and are demanding full payment when I leave - shocking AVOID

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ee477e4c79017e3f2b537317b12a1c924a80a483

Time With Provider: 2 Months
Package Name: 80/20 FTTC
Value
Speed
Support
Services
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