iDNET Reviews

Been with IDNet for a few years now. Basically perfect. Never had problems or anything except full speed at all times of day. Only issues have been BT related and when I've called I've got STRAIGHT through to someone with no wait. Knowledgeable and helpful support. I'm staying.

I've been using iDNET for business broadband, telephone and web hosting since around 2003. They are reliable and have excellent technical support. I am very pleased with the overall services provided by iDNET

I've been with IDNET as a purely broadband customer for some years now and have had literally faultless service. I switched when my previous ISP went bust. The only time I needed to call I received an immediate response and patient helpful advice with the IDNET expert staying on the line until my problem was resolved.
I had retained BT as my calls and landline provider until they dramatically increased my line rental because I wasn't using their broadband. As of today I use IDNET for calls, landline and broadband. The switch has been pretty seamless; I needed to re-boot my modem that's all. I'm saving money and I am with an ISP I trust.

I was invited to review Idnet a few months after leaving them for no other reason that I was going to be provided my broadband through my work's provider. That has ended a relationship that lasted over 10 years. I have nothing but praise for them and felt that was the least I could do after brilliant service over that period. When you call them there is always a quick response and the person that answers can usually actually help rather than just pass you from pillar to post. I would have no hesitation in returning to them if my current arrangement were to end for any reason. Not the cheapest as others have said but the service more than compensates.

Excellent service from IDNet. Best available option (FTTC 55/10) for my remote area suggested and provided quickly. Wide range of comprehensive packages on offer. Landline connection problem due to recent freezing conditions resolved by Openreach within 2 days. Expensive, but you get what you pay for.

Encountered a few issues regarding the fibre installation process but this was a result of the installation company rather than IDNet. It was found there was a break in the underground access to the property which resulted in a missed and then delayed installation. However IDNet were nothing but engaging and supportive throughout providing updates throughout. Since the installation the connection has been spot on regarding reliability and speed.

No regrets in moving to IDNet from my previous provider and I was happy with them so that speaks volumes. IDNet, for me, stand out in relation to the aforementioned service and cost. Long may it continue!

I switched to IDNet circa 2006, when I had had problems with previous ISP. One of our network engineers was having similar trouble and I piggy-backed on his research to move to IDNet. It's reliable service, not cheap but definitely value for money. The best part about it is the customer service.

You get your call answered in a few rings, by a person who is allowed to use their brain and does. I'll give an example of the rare times when I've needed the service.

If there's a problem, working with them feels like troubleshooting with a colleague, not like the usual battle to get off the script and use some common sense.

Once I had a problem that required a BT engineer to go up a pole in my neighbour's garden. Said BT engineer tried to tell me the problem was my fault because of a bent cable in my house (really.) I knew that was BS but didn't have sufficient knowledge to refute him, so I rang up IDNet again. We ended up with the IDNet guy, who was a former BT engineer, telling the BT guy what to do and although he whined and moaned, he did it and the problem was solved. A few hours later the IDNet guy rang me to make sure everything was OK.

Try that with the ones that advertise that they are cheapest. Helpful hint: they are.

IDNet has customer service that ought to be the norm for everyone, but sadly is not.

I transferred to IDNet when I became tired of being done proud. The helpful staff know their subject, are polite and courteous and do what they say they will do. No parrot-like reading of scripts here! It is not the cheapest ISP but in my experience it is the best. Heartily recommended.

Been with iDNET since the days of dail-up. Unfailingly reliable. No throtling or traffic shaping means rock solid speed and reliability. Always available on the end of the 'phone in the very rare case that you might need them.

I joined up to iDNet when my previous provider was taken over and the service went to pot (as they often do). Have been very pleased with the support, but there is a significant limitation on their email server: an overall size limit of 100MB on all stored emails. That might seem OK to you, and was to me... until I had to send a bunch of document images to the council when trying to arrange my mother's care home fees. The process almost fell through because one set of documents silently failed to send due to this limit. If I hadn't double checked with the council via my work email she would have been refused support.

You have to be prepared to scrupulously manage your mailbox through the web interface to get around this limit. Deleting from your email client won't do. Everything counts towards the limit, including *their* deleted folder.

It spoils what is otherwise an excellent service.