LightSpeed Broadband Reviews

I also ended up in an area with no service. The houses 50 yards away did have it, but mine missed out due to ducting issues.

After numerous emails and conversations with Alex, we managed to get the service installed. I had to fit some ducting myself to finish the last few metres of the fibre run, but I’m glad I did because the speed is top-notch.

So far, after five weeks, there have been no issues. The supplied Eero 7 Pro router is working very well indeed. I haven’t had to contact customer service, but I’ve had a courtesy call to check I’m happy with everything.

I would recommend Lightspeed to anyone in their service area.

I don’t usually post negative reviews, but after nearly 5 months of misleading communication and total lack of service, I feel it's necessary to share my experience with LightSpeed Broadband, especially for those considering signing up.

In February 2025, I moved into my new home in Kidsgrove, Stoke-on-Trent and received a leaflet from LightSpeed promoting broadband deals "available now" at my address. I signed up through their website immediately. However, after trying to book an installation, I was told over the phone that there was a mistake — the service wasn't yet available, and my order would be treated as a pre-order.

Despite clearly stating that I work from home and relying on stable broadband to do my job, I was assured multiple times that I'd be connected by end of March 2025.

From that point onward:

I emailed repeatedly, only to be told “the works aren’t finished yet.”

I was given vague apologies and no clear updates.

This cycle of false hope and silence continued through April, May, June.

Then, today, on 16th July 2025, I finally received an email confirming the entire project on my street has been cancelled — after almost 5 months of waiting and chasing. The reason? “Extensive civil engineering requirements.” No prior warning. No proactive communication

Lightspeed explained everything we needed to know to switch using One Touch Switch, installation happened on time and their contract buy out meant we could leave a much more expensive deal with another provider earlier.