Sky Reviews

I write this on behalf of a recently retired man!

His needs where simple, A broadband connection, good enough for 2 laptops and the odd bit of streaming!

Sky's Broadband Unlimited (ADSL) was perfect for them, they lived within a decent line length from the exchange and got a solid 10/1 service, this was great for him, a good value phone package for the wife too, Anytime Calls to Landlines was sufficient enough and TV that wasn't really needed but worked as promised.

So what prompted him to leave you may ask, well Sky followed in the tracks of other providers and upped the "line rental" by £1 (no biggy) But then notification came that as Sky has stopped selling the traditional Anytime UK Landline Calls at £5 and now released a new package £8 that included mobile he wouldn't have any choice but to move to such package.

Now he agreed that it was good value still, unlimited mobile calls swell as landline for £8 was great and no relying on pesky mobile signals, but unfortunately monthly outgoing's where going to need a cut due to his income being cut due to retirement.

Between myself and the gentleman we contact Sky's leaving department to haggle a new deal for new contract, the thought it would be wise to cancel TV due to the lack of use, but then said everything else looked fine, didn't mention anything about price rises and even when prompted wouldn't give any sort of loyalty discount or reward, even after being thanked for being a loyal customer for many years.

So that was that, no discount for loyal pensioner, but free for 12 months with a gift for a new customer... subsidisation at its best...

So an order has now been placed with a competitor that has offered him the same package with a few discounts, a voucher and even lower prices once the discounts run out (in 18 months)

BEWARE have had a few broadband suppliers in the past I have to sky is appalling service all round never experienced such issues with a provider, had the service for a year constantly dropping service I mean at least up to 10 times a day speeds were terrible trying to run a business at home was made so terrible by these clowns and when u call them they go through the same robotic rubbish with you each time and fob u off luckily my contract has now expired and going to virgin they had the cheek to call and offer 12 months free line rental as I cancelled the contract but I told them to stick it were the sun doesn't shine, that take ur money and give u a poor poor service and think it's ok, best of it is my previous provider O2 was excellent but was bought by these muppets so overall if u want broadband stay away sky as they live in the sky I think lol do ur homework first.

Good service good manners prompt.

I had 38mbps fibre in my last house and it was fantastic. It drop out a few times here and there for a matter of minutes but is was great.

I now live in a house 1 street away that is not fibre enabled and it is crap. I now have 4mpbs up and <1 up. I run a design / development software company and constantly uploading to servers etc and it can not cope.

So Sky Fibre is great if you can get it!

:)

I've been with Sky for a few years now. I wanted to get away from BT line rental and foreign call centre support. Sky LLU was available at the local exchange, and unlimited bandwidth was being offered at reasonable cost from Sky.
There were line speed issues initially, but this was eventually traced to a faulty DSL cable. A new cable fixed that problem.
Reliabilty has been very good, with virtually no downtime. Recent disconnections have been caused by Avast home network security being problematic and conflicting with the Sky router firmware.
If Sky keep the present level of service, then I will be staying with Sky.

I'm getting as good a connection as Sky can provide on our poor line. Between 0.8mb to 1.8mb most days but that is the max the line can achieve so far from the exchange.
I have had no long disconnects from Sky and their pricing seems very good compared to the same service from BT. Cant complain and I will continue to use them for as long as I live here whilst the price remains competitive.

Been a very stable connection. Went down twice due to very poor quality tie pairs in local cabinet. Sky did not quibble and immediately sent out Openreach engineers. Openreach were very efficient and friendly. Sky helpdesk were polite and respectful.

Maybe due to the fact that I am an Internet engineer who knew the jargon and had carried out all the customer side tests already.

Additionally sent out replacement router when the power pack died on ours - delivery next day

Had couple of outages but I was able to verify those were due to MSOs

Excellent value option if you have Sky TV (it's free for low usage). Line speed isn't spectacular, but it's not bad either and the new router that they supply is a great improvement.

Up until quite recently I had no real reason to be dissatisfied with this service however a recent issue has left me utterly fuming.
I purchased a NAS which I should be able to access remotely via the internet. Part of the set up involves the NAS set up utilities uploading a set of firewall rules to the ADSL modem/router, however to do this, it has to be one supported by the set up program. Sky's isn't.
I purchased a new ADSL router which was in the program's list however Sky refuse to release the user ID and password the modem needs to access their service.
I decided to leave their service and move to one that not only makes the information needed known but is happy for their customers to use their own ADSL routers. When I told Sky, I was informed that I was still under contract with them, having had an amendment on my account 5 months ago, and that it would cost me £356 in early termination fees - the remainder of the contract will only cost me £160.
Need I say more?

I do not normally write reviews but I felt that this time I really needed to alert users on this site about some practices (not admitted) by Sky. The story:
I was with O2 and remained with Sky when the home broadband business was sold. I am a heavy user so Sky unlimited appealed to me. From end-December 2013 until mid-April 2014 life was OK. Then I noticed that a nominal 16Mbs speed was sometimes going down to 1Mbs, or less, during video streaming – naturally, the experience was terrible due to constant buffering. I alerted Sky who told me that there was nothing wrong with the line as far as they could see. I tested the situation using a couple of VPN services I have at my disposal. Sure enough when I used the VPN service the speed was rock steady at about 10Mbs (accounting for the extra routing). When I would not use the VPN the speed would initially be about 12-13Mbs and gradually would go down to about 1MBs or less. If I then stopped streaming the speed would return to normal after about 20 minutes or so. I could repeat this cycle endlessly any time of the day any day of the week with exactly the same results. I tested for about two weeks using different streaming and speed test sites and also different computers. Every time the same outcome. Clearly, the line was being throttled when Sky could figure out what I was doing (i.e. when VPN was not used).
Every time I contacted Sky I would be given the run around – you have a virus, is your antivirus, is your modem (they sent me a Sky box to replace the O2 router - same result), and so on. On April 30, I decided to cut my losses and ask for the MAC code. Next thing, I get an email saying that if I were to stay put and get a phone line with them, I would be given free line rental for a year (worth circa £180). Why add another service to an existing bad one? I asked myself and moved on to another ISP.
For those of you valuing your speed and thinking about joining Sky for broadband, I advise you to think again – seriously! Here is the extract from Sky’s own web page regarding their unlimited broadband service: “No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.”
These “external factors” obviously last – in my case they lasted at least two weeks until I decided enough was enough.