Sky Broadband Reviews

We have been with Sky Broadband for a few years. We recently moved from Cumbria to North Yorkshire and transferred our account. We were offered an upgrade to a fibre package which was allegedly much faster than the original one but also slightly cheaper. We also had our aging router replaced with a new one.

Since moving, our internet connection has been extremely slow with frequent outages that has made working from home almost impossible. The wi-fi signal from the router goes up and down: one minute the connection is strong and the next it is non-existent. Sky's speed tester app always says everything is fine, but every other speed tester website says we have a very slow connection, so its like they are trying to gaslight us. We are supposed to be guaranteed wi-fi in every room, and our new home isn't exactly palatial, but the signal is too weak to be picked up at the far end of the house and we've had to buy an extender to boost the signal. We also do not have many devices which use the wi-fi, just a couple of computers and a couple of smart phones, and are so far away from neighbouring properties that they shouldn't be interfering.

We complained but Sky have been worse than useless. No solutions offered and we are expected to just live with the rubbish and unreliable service. Thankfully we are still within our 14 day cool off period so are moving to Vodafone.

I had very little to fault with Sky until now

Back in 2010 I moved from BT to Sky with their ADSL2 service partly because BT wanted a lot more to upgrade from their 2MB broadband & I was with Sky anyway for TV

When I was connected to Sky, it came in at 18MB as I am close to the cabinet. I then got FTTC a few years later as a free upgrade which came in at an amazing 68MB and in December 2021, my area was upgraded to FTTP so I now have the 500MB service for the same price as the 68MB service. I have never had to pay for any new boxes (even when one broke down) or any installation fees

However, my contract is up in October 2023 and my TV contract is up in August 2023 so they've been keen to tie me back in. They have phoned me half a dozen times

They want to increase my internet from £37/month to £53/month. I have said no and they offered it at £48/month if I tie in with the TV too in August. They are offering this deal at £35/month on comparison sites and I feel ripped off after being with Sky, as a customer for 23 years

In October I am going to transfer to BT Broadband, whose 500mb service is £32.99/month to swap over to them. At £32.99 a month - this is a saving of £360 over 24 months.

It's a service coming down the same fibre to the same ONT in the same house. If Sky have no loyalty to me after 23 years, then they can sing for my loyalty

January 2023 contract renew.

On behalf of an elderly father in-law I renewed his Sky contract (full monty)

Offer on-line account was £128.50 which was around £2 more than current and viewed good compared to inflation rises. Then the letters arrived which provide no visibility of what his overall bill would be and SkyTalk Anytime Plus stood out at its standard price of £12/m. Checked on line and forecast bills would be £134.50.

Verified with Sky, they could not offer any better offers on his Sky TV or Broadband and would not reduce SkyTalk or offer any other call plan under the new offer. Frustrating as their sibling NOW is still offering free calls.

If he wasn't 86 I would have cancelled it all. But it is his main pleasure and would be difficult for him and his wife if I cobbled together an alternative.

Therefore all I could do was remove SkyTalk Anywhere Plus and apply PAYG. This reduced the forward bills to £122.50

They can use the phone on rare occasions if required for a lot less, it remains available for emergency calls and any of course any incoming. All I need to do is set up a phone/device (under £50) to connect to their mobiles (via Bluetooth) so they can make outgoing comfortably.

I've been on Sky Fibre Max now for a few years and was initially using the Sky Q Hub, which has improved since a few performance problems marred its early release. Luckily a few internet tricks meant I've long since been able to adopt a more modern third-party router from TP-Link (Archer VR900) that supports the Sky MER authentication system and that's been a good upgrade.

So far our house has been able to deliver a fairly steady download speed of 56Mbps, but CityFibre are now available so we'll shortly be leaving Sky.

Generally speaking the service, and support when we've needed it, have been reasonably good. Mind you we do have the odd gripe. For example, the router that the service offers by default is a fairly basic model and doesn't deliver particularly good WiFi.

Broadband down since 13,7,21, spoke to sky go who request i unplug and then plug equipment in and out numerous times with no joy tells me he is testing line while i am speaking to him and it tests ok ? But you Cant check line while phone in use he says he can, orders new router.new router arrives but still same. After 8 days and hours on phone trying to sort out and lost count of times reset router.I tell them send engineer to site or i will terminate all package. Heated exchange of words this company as lost sight of who pays for their service woeful company and can not wait to get out been with them from day sky started.

Just tried signing up with them, they were keep changing the installation date and realised that their knowledge is not adequate enough therefore when a problem comes they are way slower than even TalkTalk. So I had to cancel and go back with TalkTalk for now. I have to mention that I am not entirely happy with TalkTalk either but it seems that I have no other choice.

I have been with Sky Broadband over 8 years, moving to ADSL2 with them then onto their FTTC service when it first started, which was called Fibre Pro at the time

Had faultless service, immediate upgrade to latest routers when I requested a new one, no additional charges for equipment and in all that time, the service has gone down once when a company sliced through the cables at the top of my street. Never gone down by them

I have a FTTC service which comes in at 65MB download and 19MB upload

No issues with their router boxes but ensure you renegotiate it every 12/18 months to keep the best deal. Currently paying £25 for FTTC and line rental thrown in. Needs renegotiated next February but if they offer a competitive deal I will stay. Although they are ok, I am well aware that other services use the same cabling to my home as they do and how easy it is to switch. I make that part of my negotiations and I have made them undercut advertised Plusnet offers on two occasions

I'll try to keep this short as possible.

1: Overpriced
2: False words = When you report something, they'll say they'll send an engineer, even as far as to go and book an engineer, give it few days, boom, your engineer is cancelled and text says "hope your issue is solved".
3: Never getting the expected speed.

Finally, their customer service is a utter disappointment and all their capable is telling false words that they are even lazy to fulfil or just trying to save money.

MORE than once I called them and every time the same thing.

rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company even after sending me letters every few weeks : come back to Sky! no Way!!!!

I have had Sky Fibre Max for a couple of years now and I cannot complain about the speed as it is constantly what they say it will be. But I have been looking to reduce costs so I rang them up, now they have the same package I am on £13 cheaper so I asked to to get it at the cheaper price. They point blank refused then started trying to sell me other products. As much as I hate to do it I will be changing service providers.