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Full Star Full Star Full Star Empty Star Empty Star
3 Reviews
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Half Star Empty Star
Support
Full Star Full Star Full Star Empty Star Empty Star
Services
Full Star Full Star Full Star Empty Star Empty Star
Posted: 21st Nov, 2023    By: m.roscoe
Half Star Empty Star Empty Star Empty Star Empty Star
This company is genuinely something else. A pre-installation visit was arranged very quickly but the engineer changed times twice and then didn't turn up, meaning a wasted day for me.
They rang me after I complained and told me they had turned up and that I wasn't in, a complete lie, the person on the other end of the phone accused me of lying. I received a text telling me my broadband was installed. When I told them to stuff their broadband they made an appointment to come round the next day.
They didn't respond to my email complaint at all and tried to remove my Trustpilot review without actually responding to my valid email complaints.
Imagine dealing with such complete incompetence after the install if a problem did arise.
Avoid like the plague.

Time With Provider: 1 Weeks
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
Posted: 28th Oct, 2023    By: Onlyme
Full Star Full Star Full Star Full Star Empty Star
Ogi Fibre Broadband, a Welsh company based in Cardiff, offers a reliable service with competitive speeds. While the service quality and customer support are commendable, the major drawback is the high cost compared to other providers in the market. This review will evaluate the pros and cons of Ogi Fibre Broadband and discuss the need for the company to become more price-friendly to retain its customer base.

Service Quality and Customer Support:
Ogi Fibre Broadband provides a reliable and stable connection with competitive speeds starting at 150Mbps. The company's commitment to customer satisfaction is evident in their prompt and friendly customer support. Although there may be occasional delays in reaching the support team, the staff is generally polite and helpful. The post-call email, including a representative's picture and a feedback request, adds a personal touch to the customer experience.

High Costs:
One major drawback of Ogi Fibre Broadband is its pricing. Starting at £30 for a 150Mbps service, it is significantly more expensive than other providers in the market. Competitors like Gigaclear, Brsk, Zzoomm, and Community Fibre offer similar speeds at lower prices. The high costs make it difficult for customers to justify choosing Ogi Fibre Broadband, especially when more affordable options are available.

Time With Provider: 2 Years
Package Name: 150
Value
Full Star Full Star Full Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Empty Star
Services
Full Star Full Star Full Star Full Star Empty Star
Posted: 29th Sep, 2023    By: 💪😁🫴
Full Star Full Star Full Star Full Star Half Star
- Ogi Fibre Broadband, based in Cardiff, is revolutionizing Welsh internet connectivity.
- Formerly known as Spectrum Broadband, Ogi brings high-speed Fiber-to-the-Premises (FTTP) technology to areas with outdated copper infrastructure.
- They are the first UK provider to deploy Nokia's 25G PON technology, offering speeds up to 25Gbps.
-Not competitively priced starting at £30,making their FTTP service expensive.
- Ogi provides reliable and fast broadband service, exceeding the offerings of many providers in Wales.
- The installation process is efficient, ensuring a seamless and hassle-free experience for customers.
- Ogi's customer service team in Cardiff is known for their exceptional support and polite approach.
- Their commitment to customer satisfaction sets them apart in the industry.
- Ogi plans to release an app for enhanced user convenience, showcasing their dedication to technological innovation.
- Ogi Fibre Broadband is transforming Welsh internet connectivity, delivering high-speed and reliable broadband to communities in need.
Needs to be competitively priced compared to other companies its crucial to retain customers and ensure their success.

Time With Provider: 4 Months
Package Name: 300mbps
Value
Full Star Full Star Full Star Half Star Empty Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Empty Star
Services
Full Star Full Star Full Star Full Star Full Star
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