TalkTalk Business Reviews

Thank goodness this outfit don't provide health care , we'd all be in trouble!

Was a happy Nildram customer until it was announced Talk Talk had taken over Tiscali. A couple of weeks ago the full switch from Nildram to Opal happened. Since then I've had nothing but problems. Slow connections, poor web connection to certain sites including the Opal Webmail site.
It took 2 45 minute (40 mins each on hold) phone calls for Opal to provide me with a migration code so I could get out of dodge.
Anyone looking for a reliable, high quality ISP would do themselves a big favour by looking elsewhere. Those that are tied in to old contracts have my pity although if you're not getting the service you used to there may be a way to raise a case against staying in your current contract.

I used to be with Nildram. Nildram was a small ISP focusing on the B2B market, and their service was superb in every respect. Even after they got bought by a succession of ever-bigger fish, including Tiscali, it was still effectively running an independent, superb operation. Then Carphone Warehouse bought Tiscali and so Nildram's services were rebranded as Opal, and all of a sudden I am in ADSL hell.

All I'm trying to do now is find out what my FUP limit is - Opal's FUP has 2 different limits according to whether you are "in their area" or not. I don't know, my customer area on their website (which says I have a dial-up account) doesn't know, someone from customer support had no idea that there was a 2-tier FUP, and now whenever I call try to find out, I get put on hold, which after a few minutes throws me back into "your call is important to use" land. If I email they can't locate my account or some such excuse.

Oh, and my connection is now unstable. It doesn't usually die completely, and when it's working I get the maximum bandwidth my line can support, but several times an hour the connection freezes up. Not for ages, but long enough to kill an HTTP download.

I would switch if I could, but I took up a new Nildram package with a 2-year tie-in earlier on in the year so I don't suppose I can.