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Angelus's Review for TalkTalk Business

 TalkTalk Business (Broadband Fixed Line)
Posted: 15th Sep, 2010    By: Angelus
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Cheap and cheerless
I used to be with Nildram. Nildram was a small ISP focusing on the B2B market, and their service was superb in every respect. Even after they got bought by a succession of ever-bigger fish, including Tiscali, it was still effectively running an independent, superb operation. Then Carphone Warehouse bought Tiscali and so Nildram's services were rebranded as Opal, and all of a sudden I am in ADSL hell.

All I'm trying to do now is find out what my FUP limit is - Opal's FUP has 2 different limits according to whether you are "in their area" or not. I don't know, my customer area on their website (which says I have a dial-up account) doesn't know, someone from customer support had no idea that there was a 2-tier FUP, and now whenever I call try to find out, I get put on hold, which after a few minutes throws me back into "your call is important to use" land. If I email they can't locate my account or some such excuse.

Oh, and my connection is now unstable. It doesn't usually die completely, and when it's working I get the maximum bandwidth my line can support, but several times an hour the connection freezes up. Not for ages, but long enough to kill an HTTP download.

I would switch if I could, but I took up a new Nildram package with a 2-year tie-in earlier on in the year so I don't suppose I can.

Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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