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Truespeed Reviews

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3 Reviews
Value
Speed
Support
Services
Posted: 04th Jun, 2021    By: jongodfrey
Truespeed have build FttP active ethernet broadband in places that both Virgin & Openreach have ignored. That's quite an achievement in rural Somerset. It's a bit unfair to compare them on that basis alone.

I have a business package which is to all intent and purpose a leased line but I have also set up and managed over half a dozen domestic packages too in the village.

The core service Truespeed provides is really excellent. I get less than 1ms latency with very low jitter and no noticeable network contention. The service quality is excellent.

There are three minor downsides but it's unfair to score them down on them. Firstly, I don't like the locked down router policy. I understand it reduces support overhead. Essentially if you need to make a change to the Router config you email support. They are super responsive however I have had one occasion where I was doing this on behalf of a non-technical user and Truespeed suggested an alternative method of achieving the same result causing a slight delay.

I use my own Mikrotik Router so have full admin but that is only available on a business circuit and that is more expensive. Truespeed don't bundle TV and that puts some people off. My last negative is it takes a really long time to get the service from when they first look at an area. For our village it was 2 years. This is forgotten after installation.

Time With Provider: 8 Months
Package Name: Business 500
Value
Speed
Support
Services
Posted: 19th Aug, 2020    By: purplebogmonste
I have been with Truespeed for a few months. Previously with Vfe 4G and before that Voneus.

Overall I am satisfied with the service. Reliablly get 200Mbps down and ~350Mbps up. Reliablilty has been good. Had one outage for about 2 hours.

Support have been responsive and knowledgeable when I ahve contacted them.

There are some downside though. On the basic package and the home worker package you have to use supplied router. The router is (or would be) good as it's a decent Frtzbox but it is totally locked down.

Fortunately it is possible to use your own router behind it by putting your router in DMZ and essentially having all ports forwarded to your own router. This has worked well for me.

You can only get a static IP with the business package and that is expensive so that is a bummer. Again I ahve worked around this by using DDNS updated from my PFSense router to domains hosted by NAMECHEAP.

I don't use the Truespeed VOIP service and their call costs are expensive and not vert transparent. I use alternative VOIP provider over Truespeed and that works fine. Also have no issues using Vodafone SureSignal, PLEX server etc etc. I host a couple of websites as well and that works fine.

Nothing to complain about other than the fact that getting a static IP is very very expensive and the locked down router.



Time With Provider: 8 Months
Package Name: Basic
Value
Speed
Support
Services
Posted: 25th Feb, 2020    By: WansdykeLtd
Title: Avoid
Would not recommend this supplier -- billing and customer service are appalling

Time With Provider: 1 Years
Package Name:
Value
Speed
Support
Services
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