After being with a number of ISP's over the years. I have yet to fault the level of support shown me in the 3 years I have been with them.
Ok there has bee a couple of hic-cups such as the time I decided to move to their ADSL2+ package from the ADSLmax package I actually went from a rock solid 3Mb down to a flakey 2Mb down.
And then being miffed I had lost £47.00 to go back to IPStream rather than Datastream.
However whilst moving house they where very helpful and although I live in a very rural area I am still pumping 2.5 to 2.9 Mb so no complaints on the speed issue
Support when needed (on the odd rare occasion) has been prompt and above all correct.
Enta that I am going through at the moment via viv does seem to be struggling a bit so I may revisit a move over to ADSL2 if and when it gets too bad.
Otherwise A decent thumbs up from me.
And will stay with Vivaciti if they can continue to supply me with my basic requirements.
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