I use Surfanytime for both my office and home office and have been consistently impressed with the level of service.
As I run a PR agency and regularly need to respond to urgent enquiries from journalists, it is vital that I have a reliable ISP.
On the rare occasions that I have a problem with my internet access or incoming email (I have problems much more frequently with my outgoing email, for which I use 123-reg), I have always been able to get hold of someone quickly at Surfanytime (whether by phone or by logging a helpdesk ticket).
Unlike other ISPs, if you fully describe the problem you are having, they don't waste lots of time getting you to reboot and do tests on your router, but will straight away look into it.
I have been so pleased with the service that Surfanytime provides that I have recently moved my phone lines to them also, after repeated frustrations with BT.
The speed of internet access is great, particularly in the office where I have ADSL2.
Overall, I think Surfanytime offers good value for money - you might be able to find a cheaper provider, but I think you'd get less reliable internet access and much poorer customer service.
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