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The following page displays a list of all the broadband ISP reviews posted by Anthony Robinson (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Anthony Robinson

 EE (Broadband Fixed Line)
Posted: 04th May, 2021    By: Anthony Robinson
Half Star Empty Star Empty Star Empty Star Empty Star
I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan but they couldn't rsolve it. I had to retain Virgin on a monthly basis whilst EE was trying to resolve the problem. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful. They also deny that the engineers ever identified a problem and they can't find the telephone calls that were recorded. This is like the postmasters case that the problem is with those who are complaining about the service, and the EE system is infallible. Imagine buying a car and what is delivered does not have any doors, steering wheel or tyres and being told that they delivered the car to you so you have to pay for it and that you have to also have to pay a cancellation penalty fee

Time With Provider: 4 Months
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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