I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan but they couldn't rsolve it. I had to retain Virgin on a monthly basis whilst EE was trying to resolve the problem. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful. They also deny that the engineers ever identified a problem and they can't find the telephone calls that were recorded. This is like the postmasters case that the problem is with those who are complaining about the service, and the EE system is infallible. Imagine buying a car and what is delivered does not have any doors, steering wheel or tyres and being told that they delivered the car to you so you have to pay for it and that you have to also have to pay a cancellation penalty fee