ISP Reviews by Beheldtortoise

As above. 2 years of decent enough speed and engineers were quick to fix the two landline faults that occurred during that time. Then the same fault happened a third time and took out my broadband. And so began a cycle of the most dreadful customer service I have ever experienced.

Despite repeated assurances from Mumbai or wherever that my line in quaintest Wiltshire was functioning at 5.5 MBps three seperate independant speed tests returned a result of 0.13 MBps. Having confronted BT with this I was told that their tests were the only ones they could take data from and that as their test showed 5.5 they would take no further action, so closed call number 1. Call number 2 resulted in a promise that the engineers would try "some new settings" to rectify the problem. When these magical settings did not work I was told that the line would even more magically fix itself within 24 hours and they would ring back to check it. No ring back and no improvement. Call number 3 passed the case to the "Extended service team" who promised a call back the following day by 12 midday. Next day, no call back. Call number 4 was to complain about having wasted a working morning waiting for nothing to be done about my problem, and I was then promised a call back by 5pm. Again no call back. As of today the fault still remains unfixed, and no departments have contacted me in a week to update anything. Clearly they have not the ability or the will to fix it, so a new ISP beckons.

The operators were faultlessly polite but also utterly ignorent of computing terminology "what do you mean upstream?" being one of my favorite quotes.

The plan I was on was missold as it did not meet my usage requirements and with BT you pay £5 for each portion of every 5GB you go over your (pitiful) 10GB usage allowance. Result: £15 extra on every bill I have ever paid.

My opinion is that BT are fine for phones as that's what British Telecom do. For broadband they are dreadful. The vast difference in helpfulness and competency between the broadband and phone teams is bewildering and frustrating.

I have moved my business elsewhere (to the tune of 50% less than my BT bills) and would urge anyone who has above minimal usage of broadband to look to other providers aswell. Thouraghly cheesed about the whole ordeal.