ISP Reviews by bilbobaggins

I'd used 3's LTE/4G broadband service for 3 years - and it was OK. Last August we sought advice on options from their local store. Fellah suggested that perceived decline was likely due to age of Huawei router and recommended a follow-on contract which would provide a new, better router. So we signed up for this.

He undertook to cancel the old contract and also the monthly DD. The new contract c/w new DD would start same day. I cancelled the DD instruction with my bank, as advised.

Some weeks later, I started receiving email demands from 3 for 'unpaid monthly fees'. Eventually, I managed to hunt down a Complaint Adviser who was quite intransigent. I 'hadn't terminated the contract in the approved way'....

She insisted on my paying a sum of £20.06 (?) in final settlement, which I did there and then to complete the matter. The new contract and DD payments had started and continued smoothly.

I then discovered 3 had posted a 'default notice' with several credit reference agencies - that I had 'missed a payment'. A formal letter of complaint posted to their head office was ignored. Eight weeks later, I have complained to The Financial Services Ombudsman for redress.

I don't need or want credit, but this calumny is affecting my relationship with banks, solicitors and estate agents.

I was transferred from Namesco when they 'ported' their whole domestic b/b business 2 years ago. I recently inquired about FTTC and the costs of moving my Master Socket. Their CS couldn't answer - didn't know. They insisted I call BT Openreach, which resulted only in frustration, as BTO would NOT respond to me. They then discovered a minor address mismatch between the 2 databases, but couldn't sort it out even when prompted.

They offered FTTC 'Superfast Broadband' but wouldn't offer a 'line speed estimate'. PlusNet reckon on 9Mbps....

They insisted on sending me an obsolete Technicolor TG582n router ( see router reviews ) and flatly refused my request for a better one from their Business side - which I was happy to pay for.

While I would like to find something positive to say about them now, I'm struggling. Oh...yes...their ADSL product is relatively cheap.