I have to say I'm NOT a novice internet user anymore & have used a number of other UK based ISP's before discovering Zen Internet Ltd.
I have to say that in my opinion Zen Internet do have something special & rather different than many other ISP's. I think this is down to the very philosophy the company is based on i.e. aiming high and always trying to be "the best".
The quality of their service is consistently good & highly reliable. They dont make any promises they cannot guarentee 100% to deliver on. In other words they do what they say they will do and on time. Perhaps the only downside depeding upon your view & pocket is that Zen do charge slightly higher fees for they're services but I'm a great beleiver that you get what you pay for. This is even more true when it comes to high speed broadband services & web access. Your paying for quality & its shows.
I have now been a Zen internet customer for many years now and have a superb Fiber Optic based braodband service which I like very much. Zen are so good I have now ditched BT and Zen now provide all three of my landlines. Their phone services is everybit as good as BT's in fact you cannot tell any difference.
I have email services and hosting services with Zen too and all are equally of high quality. I would be extremely happy to recommend Zen Internet to anyone that was looking for a new ISP
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