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The following page displays a list of all the broadband ISP reviews posted by dave67 (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by dave67

 Post Office (Broadband Fixed Line)
Posted: 01st Nov, 2016    By: dave67
Phoned up to cancel my mum’s account after she had been in hospital for 5 months following a brain cancer operation.
First spoke to an operator "Jack" who then called alleged Supervisor - "Shaun Brooks". He wouldn’t make any changes to the £37 a month account (that hasn’t been used for 5 months) until he spoke to a cancer doctor at the hospital.
Shaun said that this is due to Ofcom rules and the Data Protection Act that the next of kin cannot make changes but a busy doctor needs to take time out of treating desperately ill patients to speak to this customer service representative at the Post Office and discuss a phone bill.
Disgusting. I only wanted to reduce the services that Mum has but I have to go through the legal process of getting power of Attorney and I will cancel her phone and home insurance that are both with the post office.


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