Phoned up to cancel my mum’s account after she had been in hospital for 5 months following a brain cancer operation.
First spoke to an operator "Jack" who then called alleged Supervisor - "Shaun Brooks". He wouldn’t make any changes to the £37 a month account (that hasn’t been used for 5 months) until he spoke to a cancer doctor at the hospital.
Shaun said that this is due to Ofcom rules and the Data Protection Act that the next of kin cannot make changes but a busy doctor needs to take time out of treating desperately ill patients to speak to this customer service representative at the Post Office and discuss a phone bill.
Disgusting. I only wanted to reduce the services that Mum has but I have to go through the legal process of getting power of Attorney and I will cancel her phone and home insurance that are both with the post office.