ISP Reviews by DaveGrif

I was a very satisfied customer of Griffin Internet for almost 5 years. Then they sold their accounts to another company and I lost their superb customer service - and I mean superb. They knew what they were doing, they were based in England (a rare thing these days), they didn't use scripts - yes, they were "real" engineers.
The company that took over the account soon changed to Daisy Telecom. At the beginning of this year I requested assistance from their "customer support department" by email. It took them one week to respond to my mail - their response was to ask what was the number of the phone line I used for my ADSL service - this was in their database. I replied immediately. Then I was told to contact an 0845 number. When I asked why I should do that, I never received a reply. Eventually after 2 faxes to the CEO (not even acknowledged), a recorded delivery letter to the CEO (not even acknowledged), and three emails to "customer support" I am still waiting for a MAC (which I requested on the 26th of Jan 2010 - 11 days ago). This company clearly have no interest in their customer base - I'm moving to a company who appreciates my business.