ISP Reviews by DBrk

Plusnet is an absolute nightmare, been with them a few months now. The router keeps dropping wireless connections. Support have suggested several options on the router settings but this is an ongoing issue. Broadband speed is irregular at best, speed dropped down to 1MBS back upto 50MBS, no explanation on the irregular performance. Then without warning they deactivate my telephone line as I have reached an arbitrary 55 pound monthly limit on the account they have set. No prior warning, just a message when I try to dial out that I need to ring customer services to pay them. I have no poor credit history, I never late pay, they just deactivate the account. As a person that occasionally works from home, same with my wife, we need an outbound landline. I then find out that Plusnet is charging 50p connection fee to my freephone Webex conference lines. They don't get charged, but they are happily racking up my bill every time I join a work freephone conference call for an hour or so. I will never use Plusnet or BT again, they seem to treat customers as if we are untrustworthy criminals but they are charging me for a service that is free, and when I ask them why they are charging me for something that is free, they just say well we charge for it, it's in the small print of your contract.... that is what I call Criminal!!!