ISP Reviews by Delboy

I’ve been using 1P mobile for a couple of years now, its a no frills service, just does what it says on the tin, the thing i liked about the mobile service is there was no annual sucker punch, aka the annual kick “increase price in line with inflation”, there mobile service is an MVOP running on the EE network.

I’ve just placed my order for 1P Broadband, as the same ethos has been applied to there FTTP broadband product, i.e. no annual kick price increase, £34.99 for half a gig download has to be the best value around? And they are a smaller UK company so dealing with them hopefully should be a straightforward experience, I’ll follow up on that.

Their broadband is underpinned by the Openreach FTTP service so migration from BT should be straight forward, no VoIP service offered, but that’s no big deal to me, i think we will start to see SIP VoIP companies becoming a bigger thing this year as the FTTP contract start to mature for renewal.

I’m still bemused by the minimum 24 month contacts that seem to be the only term offered, Openreach are pulling a fast one on everyone there, there’s just no need for this, and its making the market from broadband less competitive, should be 12 months option in my opinion.

I've been with Uno since last November after having been with AAISP for 4 years, there was nothing wrong with AAISP just I felt that their cost per month was not competitive what the product (VDSL) I was provided.

I always use ISPReview to look for a provider always based on customer service reviews, Uno have the same structure of support as AAISP but their price per month was more competitive.

I worked with Matt right from the start for the install, everything went to plan/date as expected no faffing around.

At the start of lockdown I noticed a quite severe impact to my service, I again dealt with Matt, the troubleshooting went on for I won't lie 2 months! Matt is tenacious and never gives up! we knew straight away there was a congestion issue, proving where that was, was the difficult part!!! like all ISP's in the UK they have to deal normally with BT Openreach!! this is where UNO and Matt shined, Openreach support to the ISP's in the UK is nothing short of disgraceful! basically Matt had to persistently go through Openareach's L1 team, they sent 7 different engineers, all with the mindset that it had to be something in my house or in the cable back to the cabinet, it took until the 7th Opeanreach engineer to confirm the Street Cabinet had the congestion issue due to not being provisioned for the amount of connections! Kudos to Matt!!!! he never gave up