I've been with Uno since last November after having been with AAISP for 4 years, there was nothing wrong with AAISP just I felt that their cost per month was not competitive what the product (VDSL) I was provided.

I always use ISPReview to look for a provider always based on customer service reviews, Uno have the same structure of support as AAISP but their price per month was more competitive.

I worked with Matt right from the start for the install, everything went to plan/date as expected no faffing around.

At the start of lockdown I noticed a quite severe impact to my service, I again dealt with Matt, the troubleshooting went on for I won't lie 2 months! Matt is tenacious and never gives up! we knew straight away there was a congestion issue, proving where that was, was the difficult part!!! like all ISP's in the UK they have to deal normally with BT Openreach!! this is where UNO and Matt shined, Openreach support to the ISP's in the UK is nothing short of disgraceful! basically Matt had to persistently go through Openareach's L1 team, they sent 7 different engineers, all with the mindset that it had to be something in my house or in the cable back to the cabinet, it took until the 7th Opeanreach engineer to confirm the Street Cabinet had the congestion issue due to not being provisioned for the amount of connections! Kudos to Matt!!!! he never gave up