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The following page displays a list of all the broadband ISP reviews posted by DTMark (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by DTMark

 Three (Mobile Broadband)
Posted: 23rd Oct, 2011    By: DTMark
Just to update the below, written in January:

Cell has been upgraded.

Now have an Edimax router and the E367 modem.

Performance averages 5.4Mbps down and 1Mbps up, latency averages about 70ms

Best seen is 6.6Mbps down 1.7Mbps up.

All other comments as previously

--

Live 2.5km from the phone exchange, 2.8km from the Three cell.

ADSL manages a 1750 IP profile.

Three 3G averages between 2 and 3Mbps with the dongle indoors near a window. Local cell only 3.6Mbps, but due for upgrade to 7.2Mbps in 2011.

Speeds quite consistent, abandoned landline 2+ years ago in favour of 3G and haven't looked back - it can't match it.

No image compression, no apparent throttling of any particular protocols, YouTube and iPlayer stream find at standard definitions.

You need to change your port for SMTP to work (587 I think) but MS Exchange works as is.

One 2 day outage due to major issue with cell, took 48 hours to resolve. All other outages for upgrades informed in advance via control panel.

Latency averages 90ms so not good for gaming, but in every other way walks all over ADSL on a circa 3km long line.

A real alternative to ADSL with the proviso that we're in a rural area, and so I could possibly be one of only a handful of people using it.

Time With Provider:
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Value
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 EE (Mobile Broadband)
Posted: 31st Jul, 2014    By: DTMark
Title: EE 4G
No useful landline broadband available here, so dependent on mobile services.

Used Three for several years and moved to EE 4G when launched.

We are toward the edge of the coverage area. Used the supplied Alcatel dongle initially and eventually bought an Huawei B593 router though performance is about the same.

Normal performance is 25Meg down and 20Meg up and the average ping time is about 26ms.

Speed tests always seem to reflect "Orange" as the carrier.

It's great when it's working. Either the dongle or the network developed a fault falling back to 3G only, never determined which, but thankful that I did not have a contract - we use PAYG.

It's £30 for each 10GB so it costs us in the region of £120 to £150 per month, that said, this is incredibly cheap for this location for that level of near-symmetric performance.

Customer service appears to be non existent. The only numbers you can call are mobile numbers which are expensive given that we do not have either a landline or an EE phone.

There is no given number for "mobile broadband" support and calling usually results in you being transferred several times, as if nobody in the company actually knows who is responsible for what.

The second line tech team do seem rather good when you can reach them however, and don't try to fob you off in the same manner that Three do - for instance, by insisting on emptying the browser temporary files to try to resolve a connectivity issue when these things are clearly unrelated.

The only written means of contact appears to be a complaint form on their website. On using this, I received no reply whatsoever in relation to the issue I had.

Finally, EE uses CGNAT which limits the usefulness of the service. Things like YouTube TV (sync between your mobile and your TV) and sites behind paywalls or those with flood control detection simply do not work. So factor in the cost of a VPN in addition to the cost of the service, as you will require it.

I would recommend on the basis of the performance, but not on the basis of customer service, and would suggest not entering into any long term contract until the merger of Orange and T-Mobile is completed and the company can present cohesive and useful service and support levels.

Time With Provider:
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Value
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