ISP Reviews by e301

We moved to BT a little while ago, after some problems with TalkTalk - specifically because we thought we'd get better customer service. Well, that was a mistake.

The service is pretty good when it works, though. But we're now on our third aunt in the four months we've had BT. There is almost no way of contacting them outside of using their website. Fault reporting seems designed to trip you up (you need to know the account number, rather than simply the usual log-in name and password, which is great if you're on paperless billing and have no internet due to .. er, a fault?). It is nearly impossible even to find a phone number to call them on.

Response time to the fault report is dreadful. Information about it is minimal and non-sensical - and includes a rather threatening statement about how much it might cost if the fault is on your premises.

If you do get to speak to someone, they have no information whatsoever - in fact are plainly in a call centre on a different continent and basically a waste of space.

You get plenty of texts, calls, emails explaining the same information, but that information is still useless.

The most annoying thing is that there are engineers working at the junction box on the street right now, and they were there when the fault happened, but they're still telling us it all be 5 days before the fault is fixed.

Beyond exasperating - we shall be moving our business as soon as at all possible.

If it was cheap I wouldn't mind so much.