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The following page displays a list of all the broadband ISP reviews posted by Erica (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Erica

 Zen Internet (Broadband Fixed Line)
Posted: 30th Apr, 2021    By: Erica
I don’t understand where all the good reviews come from. The broadband has been having reliability issues for months and these issues have intensified in recent days. Instead of sorting out the problem – which appears to be a faulty router – they are dragging on with endless checks and temporary fixes. They have also said that I may have to pay a technician to attend my flat, hoping to stop me from asking for a router replacement/quick turnaround. This is disgusting, considering that I am paying for a service that is not delivered. I am very dissatisfied: I have switched despite being one of the most expensive providers, with the hope of a smooth service. Instead, my broadband works intermittently and customer service is unhelpful.

Time With Provider: 3 Months
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