ISP Reviews by Forgotten Rural

I have been with plusnet for a few years now, previously with Talk Talk and prior to that BT.

Plusnet attracted me because of UK call centre and price.

However, despite being part of BT, they seem to have no influence on getting faults fixed by Openreach.

I live approx 2 miles from the cabinet which is fibre enabled. The copper line is prone to faults. The call wait time for Plusnet can be up to 1 hour, which I find unacceptable. Download speed fluctuates between 2 - 4 Mbps, not great for watching BT Sport, movies etc due to buffering. It also means that programmes will sometimes play on iPad but cannot play it on TV via Apple TV. Not sure if this as because of slow line speed or poor wifi router.

I'm in contact until 04/2018 but before then I will look for a new provider.