ISP Reviews by Frelon

I have been with BT since Openreach installation of FTTP two years ago. We had no option other than a two year contract with BT when full fibre was installed so went with the flow!

Using my own modem seemed a challenge for them, obviously they wanted to use their own! Overcame that hurdle so their unused modem sits unused in its box waiting to be returned when they ask for it!

My two years has been relatively trouble free with fairly stable speeds of around 140+Mbps, occasional drop outs but on the whole good. Have had no need to check out their customer service - until I found a new provider! I have been paying £38.25 per month (no TV, no calls!) for Full Fibre 100

I have found a new provider (who I used 6 years ago pre FTTP) and found a good deal, faster speed, saving more than £10 per month. They will contact BT and arrange transfer on the due date!

Telephone call from BT saying how sorry they are to lose a much valued customer asking why the change. Speed and reliability were not the issues, just the price. Amazingly a VERY good offer was made almost matching my new ISP! I indicated that if they had contacted me sooner then there might have been a deal. I said that I had tried calling BT a couple of weeks ago to try to sort out some kind of appealing new contract, but all lines busy!! Perhaps there should be a discrete retentions hot line!

Goodbye BT!

Have been with BT for two years since Openreach installed FTTP. The original Openreach contractor was very good at feeding the fibre optic cable through my preinstalled conduit through to my understairs cupboard where they installed the Openreach ONT.

Looking for alternative to BT and I looked at Trooli. Appeared a good offer for 150Gb up and down, however before giving my bank details to ensure an engineer visit I queried why an engineer was necessary! I was told that the Openreach ONT needs to be replaced with a Trooli ONT with new fibre cable running from ducting in the street!

As I explained to the nice young man from Trooli my 13 mm conduit comes into the house running up through the boxing for the down pipe from bathroom, across the attic then down behing the plaster board into my understairs cupboard where all my NAS stuff is!

I think the Trooli engineer would think this was a bridge too far, just to install an ONT, which presumably will only work with Trooli!

I am sticking with my Standard Openreach ONT which should be compatible with most ISPs!

BUYER BEWARE!