ISP Reviews by FuzzMunky

I was with TitanADSL for 2 years. In the beginning they were OK. The internet speed was standard for my line ~2.5mbps. The support was normal. But I was under the illusion that I was paying the extra premium over the larger providers because the speed and support was better.

Six months ago I had packet loss on my line. Titan are very hard to contact on phone; they are always engaged and do not have a call queue facility and no way to leave a message. Eventually they asked the usual of me - plug into master socket, change the filters, reboot, etc. I bought 2 modems on their request. Each time the packet loss was still there and very high pings.

I found no desire in them to properly solve my problem. Each time they asked me to jump through new hoops, never determined to solve the issues, which were clearly on their end. 6 months later the packet loss was worse than ever. A 2 min Youtube in 240p would take 10 mins to load. Pages would have to be refreshed multiple times in order to load. The final straw was when I contacted them a month ago and they pretended like this was the first they had heard of my problems and requested all the same tests again - traceroute to bbc, different router, etc. I had tried 4 different routers in all and installed a filtered faceplate. I even had my home wiring shielded. None of this helped.

Meanwhile I had been throwing the Sky broadband fliers into the bin for two years. Then recently I saw one and thought ‘It’s half the price and can't possibly be worse than this’. I signed up. A week later it was installed.

My internet is at 4mbps - nearly twice the speed of Titan (verified by speedtest.net). There is zero packet loss. And after a support person contacted ME I asked to be put on their low ping gamer profile and now my pings are three times lower than on Titan. I can watch HD Vimeo streams in realtime whereas even before my packet loss problem I would have struggled with an SD video stream in realtime. I even logged in from the router I used with Titan and everything still works great!

So to summarise: If you pay more you don’t necessarily get a higher quality product. The Sky broadband deal is HALF the price of Titan and is Unlimited. It is TWICE as fast – real speed. It has ZERO packet loss whereas before I had 30%. The ping is now 30ms vs 100ms and the support staff iare FAR more helpful. No I do not work for Sky. I am a genuine customer and this is a true story.

I really think paying for Titan is a false uneconomy. They were expensive, slow and unhelpful. In the end I proved that the problem I had for 6 months really was with their system.