Reviews
Sponsored Links
☰ Login   /   Signup ⚲ Search
The following page displays a list of all the broadband ISP reviews posted by geof (display name) to this system. Reviews can be edited by both the author and admins.
◉ 

ISP Reviews by geof

 Post Office (Broadband Fixed Line)
Posted: 05th Jun, 2020    By: geof
Full Star Empty Star Empty Star Empty Star Empty Star
I have no complaint about the broadband speed provided. It is similar to that from previous broadband providers.

However, the reliability of the Post Office broadband service and their customer service are both terrible.

I have used the Post Office broadband service now for 3 months. Almost every day, the broadband connection drops, but restarts after 10-15 minutes. Recently, it has started dropping more frequently – 9 times today and counting. I had no such problems with my previous broadband providers. The Zycel hub provided by PO offers no help. Indeed, it shows the Internet connection as being up when it clearly isn’t.

I did manage (eventually) to contact Post Office Broadband customer service. Their script was clearly designed to try to find some way in which this might be my fault rather than theirs. Even when the fault occurs when the PO Hub (and only that hub is connected) to the NTE test socket – they are still hoping it is my fault.

And what did they do to clear the fault? Precisely NOTHING. They simply asked me to wait 3 days and hope that it clears itself.

I am currently looking to early-cancel the current contract. It will be a waste of £160, but at least I might end up with a usable Broadband connection.


Time With Provider: 12 Weeks
Package Name: Unlimited Broadband - 12 month contract
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All

Helpful ISP Guides and Tips

Sponsored Links
The Top 15 Category Tags
  1. FTTP (5505)
  2. BT (3513)
  3. Politics (2534)
  4. Openreach (2296)
  5. Business (2258)
  6. Building Digital UK (2243)
  7. FTTC (2042)
  8. Mobile Broadband (1969)
  9. Statistics (1786)
  10. 4G (1661)
  11. Virgin Media (1615)
  12. Ofcom Regulation (1457)
  13. Fibre Optic (1393)
  14. Wireless Internet (1388)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules