ISP Reviews by glyn

My connection started to have problems at the beginning of December, dropping the connection, running slowly, that kind of thing but I put that down to usage and the run if the mill ups and downs of internet connection. Eventually by the 10th though the connection had died all together.

I left it over the weekend as they're shut and don't answer support emails and called Monday morning when I was told that I'd been swapped over from the old 8mb connection to the new 20mb connection, without asking for it or being told it was happening. I'd also received a bill for £30 for cancelling my connection with them, which was removed as it had got put on by error due to the switch, not the most reassuring thing in the world but hey.

I was also given a list of instructions about the new connection, how I should never turn my router off because that slows the connection somehow.

My slow connection ran at 2.9mb which is fine for my needs, on the new fast connection I was getting 1.4mb.

Until Tuesday afternoon when it crashed and burned again. Another call and a BT man was sent out to look at my socket and line on Thursday. He replaced the box in my house then when that didn't fix it, spent Friday morning doing something at the exchange. Eventually, it worked.

Saturday it stopped working and didn't work for the whole weekend. It's spasmed into life every now and then with at most a download speed of 0.9mb.

Even that was too much for it and on the 24/12/2012 it stopped altogether. No-one is in over Christmas but being as no-one has answered any of my emails from 3 weeks ago I don't see it being because of the holidays.

It's a good job I'm unemployed and have the time to deal with all this really.

In general I'm not happy I was "upgraded" without notification or question and I'm not happy with the lack of email responses. Talking to Adam on the phone there and he was very nice and helpful. Sadly, the rest of the company doesn't seem to care as much as he does.

I'll post further when/if this is resolved