ISP Reviews by Gordon Shumway

A long standing customer of Plusnet, I withdrew from their services earlier this year after lots of mucking around from them.

Some years ago they had a very nice approach to customer service, good prices, good product delivery. I cannot say the same now. In fact I go out of my way to warn friends and colleagues against using them.

After the takeover, I saw a gradual change most apparent in the standard of customer service. Something big must have changed in the company ethos, value system, possibly training too.

Its unfortunate for those few good people still working within Plusnet, possibly who have worked there from the beginning, but I advise everyone to stay away from what has become quite a different company. Dealing with problems would be down to the luck of the draw, as I said, some people would be very helpful and pleasant. Others just downright rude, and always trying to change you to another product to lock you in for another 12 or 18months. Thats bad news. And so I said goodbyeeee.

There were some nasty wee charges for me at the end too. Lovely!