ISP Reviews by Gregdy

I have returned to PlusNet from BT having used them some years ago. Their adverts major on customer care. My experience makes that a completely unjustified claim as the customer service I have received has been very poor. I have anytime phone and unlimited broadband. They have failed to deliver every service element correctly and although their customer service people strain to be helpful they continue to screw up at every opportunity. I left BT because of their unbelievably (truly unbelievable) poor customer service. Sadly PlusNet have an uncanny resemblance to BT in some respects which is worrying as they are owned by BT. In practical terms this means that if you raise a problem with them you cannot depend on them to resolve it any time soon. Of-course, first you have to get through and waiting times are currently 30 mins!!
My list of problems - long and incomplete changeover from BT, poor communications, continuing incorrect billing, hopeless call centre access. I would not recommend PlusNet to anyone.