ISP Reviews by grelfosa

Was with Talktalk for almost 4 years until April 2021. Generally a good, reliable service with good speed at a competitive price. An early problem with my line was quickly resolved with a visit from Openreach engineer.
When it was time to renew Talktalk were very reluctant to give me their current advertised price, which was stated to be available for both new and existing customers. Similar again at next renewal, hassle to get good price. I consider this to be dishonest and Talktalk simply trying to con existing customers into accepting higher price.
Final straw was them giving me notice of impending price increase on plan where they guaranteed no price increases during term of my contract. You cannot believe what they write into their contract. When I complained to Talktalk they eventually offered to reduce the price but they are dishonest and I felt unable to trust them any more.
I left Talktalk out of principle. Now with Pulse8, although about £3 per month more, it well worth it due to transparency, honesty and simplicity.

Migrated to Uno Talk Surf from Phone Co-op ADSL in June 2016. No real problem with Phone Co-op but free migration to Uno as I was on Talktalk line, slightly cheaper service and much cheaper phone calls with no connection charges. My local cabinet was due to be updated in a few month's time, so changed to Uno to hopefully upgrade to their 'coming soon' Talk Surf Fibre.

Slight problem with 1471 service not available after transfer, but this was sorted quickly and efficiently. Support from Uno and its website is excellent with rapid responses even late at night. Generally very pleased with Uno.

My local cabinet was upgraded to FTTC at the end of September, however Uno still unable to give start date for their Talk Surf Fibre service. After waiting a couple of years for fibre to be available I decided to migrate to Cloudscape in October 2016.

In the end I was a bit disappointed with Uno for advertising a service that's 'coming soon' throughout 2016, that is still not available now (Feb 17). Also surprised by cancellation fees from Uno, not clearly set out on their website and the amount charged was more than expected for a 30 day contract.

Another slight annoyance is that Uno websites lists all prices without VAT included, this is not clearly apparent when you first visit the website, just something to be aware of when comparing prices.

Had their Talk Surf Fibre service been available (at a reasonable price) I'm sure I would still be with Uno now.