I finally lost patience with Talk Talk after a month of broadband speeds ranging from 0.5Mbps and 2Mbps and the most spectacularly useless experience with their customer 'support', involving a overseas call centre operative who paused for 15 seconds before responding to what I said, and was audibly being told what to say by a colleague in the background!
I saw the great reviews of XILO on this site, and called them. Spoke to a friendly, well informed chap about what might be causing the slow speeds and how XILO would help me if the problem continued. He didn't guarantee that simply switching to XILO would sort it, but made me feel that if the problem continued, I would at least have a helpful human being on my side.
I switched to XILO last night and did a speedtest before and after.
Before: 0.78Mbps
After: 7.2Mbps
And I'm paying them less than I was Talk Talk
Faster broadband, better service, cheaper
XILO 3 - 0 Talk Talk
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