ISP Reviews by homsap

Noticed recently that my exchange was accepting orders for FTTC (Radyr, CARDIFF ) after quite a long wait. Had been with BT since 2012 reasonably benignly using ADSL2+ with a good line speed of 17Mb/s ( only about 300m from exch) . Had experienced some rudeness and inefficiency at the start using the overseas call-centres although overall never experienced any problem with the service itself.
Reading some of the reviews on this site were quite a eye opener in regards to BT and others though. I had never heard of A&A until they were mentioned on the Zen forums, I had seen Zen mentioned in 'Which' magazine also John Lewis Broadband which is a front for Plusnet - more expensively !
Enough of the ramble, A&A score because of the short 6mth contract, no requirement to take the line as well,in fact they don't offer any voice services here so you can't. Signed up online for 80/20 FTTC and a date a fortnight hence was arranged for the changeover which occurred on 1st September . On connection got 79.7 Mb/s down 18Mb/s up although various speedcheckers I have tried in the last week have suggested more like 77/17 ish.
NO Call centre , pleasant informed dialogue with person in support - no script !
Expensive ?, do you feel lucky in going to a "bog-standard" ISP and a much longer contract, you can always jump ship after 6 months. Basically you get what you pay for in this world, if I stay , which I probably will , it will cost me £50 monthly for 80/20 with 200GB usage (children are Netflix junkies)
Update 6/6/16 :-
Regrade to Terabyte FTTC TT LLU on 3/6/16 went without a hitch giving BT notice ( after impending price hike) ; now using 2 VOIP numbers from A&A with their far lower call cost . The final bill my wife received last year before we joined A&A (on BT ADSL unlimited Option 3 and Anytime Calls ) was more than the £60 for this package , since then they have hiked line rental twice !