ISP Reviews by Houli

I recently (reluctantly) signed up for fibre broadband with Plusnet, having previously been a customer. Last time round I experienced long delays getting connected and was left for weeks without phone and broadband. No compensation was offered and I experienced extremely poor customer service.

I thought I'd give them another chance but really wish I hadn't. I took a day off work to wait for an engineer to install the new service. However, despite their written confirmation, it transpired that my order had not been processed owing to a problem with their automated system. I only found this out when I contacted them online the evening before to double check the engineer was booked. (Also, my address on their system was incorrect but I was told they could not update it.)

Again I was not offered any compensation for the inconvenience and time off work and again I experienced dire customer service. Eventually, I managed to get my initial costs refunded and my account cancelled having phoned them at my expense.

My advice would be to avoid this company. They simply cannot handle it when things go wrong and their customer service is appalling. DO NOT BELIEVE THEIR ADVERTISING!