ISP Reviews by Hyl

I had them for ordinary broadband and I guess the service wasn't too bad, but then I changed to FTTC and my service dropped out 3 times over a period of 3 months - each time the repair took a long time, the most recent so far being 14 days. They refuse to waive any 'opt out' from the contract fees, since they will endeavour to fix it - but at whatpoint will I get my BB restored? How long do I have to wait? 3 weeks, 4 weeks? If it gets to 4, I think I will go to the ombudsman. I am giving them a lowest score since I don't have anything. As for customer service goes, very pleasant, apart from the fact that they won't let me go, or even just return to ordinary BB without paying a get out fee.