ISP Reviews by itsJ2O

Just want to say I think IDnet are a terrible ISP. Their customer support is shockingly bad!

We currently have a business ADSL connection with a service level agreement which we pay through the nose for with IDnet so you would have thought their customer support would be good, but no.

We start experiencing some intermittency issues with our connection (we have also had this problem since moving to IDnet) so we called them and was bluntly told that we had been restarting our router manually and it wasnt a problem with the connection - nothing they could do. Currently the connection is stable (but for how long?) so they said we should have called them at the exact moment it was happening (baring in mind we did do this give or take 10mins!) Obviously this is frustraiting and we had checked all hardware so I knew it wasnt an issue with our router.

Long story short, official complaint made and they were not prepared to investigate it further.