ISP Reviews by jlb94

Virgin cabled my street up about 2 years ago and I was always with Talktalk on FTTC 40/10 and 80/20, on one of their 'fixed' price plans
Saw my arse when they said they were raising prices earlier this year so signed up via a Virgin rep - deal was good and promised no set up fees and a £50 amazon voucher and £50 bill credit over the phone
First bill came with £35 set up fees, rep vanished never to answer calls or texts
Had to battle with Virgin customer services to get the set up fees waived and raised a complaint about the rep as I had never received this voucher (they said it would be emailed within two weeks of going live)
Again, battled with customer service after my complaint was 'I cannot get hold of your sales rep' to which they replied 'We won't be able to either so there is nothing we can do' - madness! In the end they did credit me with another £50 after multiple calls
The service itself is generally very good - I did buy my own router as the Hub 3 supplied has poor range and my partners iPhone constantly had issues connecting. Running the hub in modem mode and using our own router is much better. I am on the M100 package and wireless speeds are consistently above 100mbps
Cityfibre are cabling our area up in the next year or so and I think we will move to another provider when the Virgin contract is up, unless Virgin have some very strong offers.

I’m not one for reviewing products or services online, but thought it worthwhile to give TalkTalk some praise
I’ve always been very pleased with their service. Ordered 40/10 FTTC @ £19.95 18 months ago and have always been in sync very close to these speeds, and throughput over WiFi very close to these too.
Called up and was offered FTTC 80/20 at the same price at no extra cost and £40 bill credit, as I mentioned a deal with Vodafone
I have always been able to get through to an agent quickly, and they have always been very courteous and helpful.
80/20 speeds and I’m in sync at 73/20, very happy.
Edit 10/07/2021 - left Talktalk due to being on a fixed price plan and then they raise prices. Would return on one of their FTTP products in the future if the offer is good, as besides their price increase I was always very pleased with them