ISP Reviews by kevin21

Performance wise BT Infinity has been solid, no speed issues whatsoever, currently I'm on 37Mbit down /8.5 Mbit up, but there is something to take note of, when I got Infinity I found out that despite BT calling Infinity option 2 "unlimited" there was in fact a 300 GB usage allowance imposed per month, this was not published on BT's website. BT have agreed to remove this cap in April 2011

At present under normal usage during peak periods everything's fine, you can stream video, game, surf, email .etc with no problems . But BT do have quite a restrictive traffic management policy regarding P2P & Torrent use. Upload speeds on torrents seem to be throttled around the clock. Download speeds on torrents are throttled during peak periods 4pm - midnight weekdays. BT can also identify the "heaviest users" on their Infinity network and throttle back their speeds using traffic management, there is no allowance for downloading during off-peak periods, everything you download on Infinity counts towards your total monthly usage and its your usage that will, or will not trigger traffic management throttling. Unfortunatly BT do not give subscribers any guide lines as to how much it is safe to download before getting throttled. I cannot recommend BT Infinity Option 2 (unlimited) for heavy downloaders but for normal usage (probably in the region of 300GB per month) it's fine.

footnote: regarding phone support. If you call early in the morning 9 - 10 am you're more likely to get a UK operator, if you call afternoons & evenings, more likely to be an overseas operator

footnote: regarding the cooling-off period, in a nutshell, there isn't one. On the day your BT connection is activated you are locked into an 18 month contract.