ISP Reviews by KN

Having been a customer for over 2 years my recent shambolic experience highlights the problem when you deal with a cheap ISP. After a few initial glitches the connection was as advertised. On renewal...what a disaster. Renewal failed to pass on details to accounts who then gave me a monthly invoice of over £300. Despite many attempts to contact no emails, voicemails or call back requests were dealt with and in some instances calls were rejected by some departments. They have a crazy complaints process where they are "off-shored" to a different country and they keep reflecting the high standards they maintain for customer service...a total joke. Their CEO should read the one star comments on Trustpilot!
Customers who have issues should also log complaints via https://www.ispa.org.uk.