Hey! Broadband Reviews

Got the 1gbit as one of the first providers to have FTTP in our area in West London. Install was smooth, and equipment worked perfectly with our existing Unifi UDM SE setup.

Speeds are consistent and latency constantly low. Really impressed with the speed and service.

Not had any issues yet.

I have a suspicion that their email responses are auto generated, as they seldom reflect anything I have conveyed to them. I have been with them for a year (which means I can soon run like hell and go back to my previous provider ) and throughout the year I have had technical issues with the broadband. For several months now I have had issues with the landline and they simply refuse to read what I write to them - I plead with them to read my emails slowly and carefully rather than respond with incoherent nonsense. The various parts of HEY do not seem to communicate with each other and after months of "escalation and swift action " I simply give up. I cannot recommend them (they ask me for reviews despite a year of complaints from me....that sums up how disconnected (no pun intended) they are.) AVOID!

Recently gone live with Hey!Broadband (yes, it has an exclamation in the middle and no space) on their "Gigafast" service, which was advertised as 1000 Mbps.

The fibre connection was via overhead line from the telegraph pole on the opposite side of the road, with the full installation taking approx 2.5 hrs. The supplied router is an Adtran 854-v6, which seems well featured and reliable, although it is paired with an existing Orbi setup for coverage throughout the house.

I'm the first to go live with their service in our road so the speeds are currently fast and reliable, and yet to experience any issues.