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Full Star Full Star Full Star Full Star Empty Star
3 Reviews
Value
Full Star Full Star Full Star Full Star Empty Star
Speed
Full Star Full Star Full Star Full Star Empty Star
Support
Full Star Full Star Full Star Half Star Empty Star
Services
Full Star Full Star Full Star Empty Star Empty Star
Posted: 15th Aug, 2023    By: londonbairn
Full Star Full Star Full Star Full Star Full Star
Got the 1gbit as one of the first providers to have FTTP in our area in West London. Install was smooth, and equipment worked perfectly with our existing Unifi UDM SE setup.

Speeds are consistent and latency constantly low. Really impressed with the speed and service.

Not had any issues yet.

Time With Provider: 2 Weeks
Package Name: 1gbit
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
Posted: 06th Aug, 2023    By: Laneenduser
Full Star Half Star Empty Star Empty Star Empty Star
I have a suspicion that their email responses are auto generated, as they seldom reflect anything I have conveyed to them. I have been with them for a year (which means I can soon run like hell and go back to my previous provider ) and throughout the year I have had technical issues with the broadband. For several months now I have had issues with the landline and they simply refuse to read what I write to them - I plead with them to read my emails slowly and carefully rather than respond with incoherent nonsense. The various parts of HEY do not seem to communicate with each other and after months of "escalation and swift action " I simply give up. I cannot recommend them (they ask me for reviews despite a year of complaints from me....that sums up how disconnected (no pun intended) they are.) AVOID!

Time With Provider: 11 Months
Package Name:
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
Posted: 14th Oct, 2022    By: BTTF01*
Full Star Full Star Full Star Full Star Full Star
Recently gone live with Hey!Broadband (yes, it has an exclamation in the middle and no space) on their "Gigafast" service, which was advertised as 1000 Mbps.

The fibre connection was via overhead line from the telegraph pole on the opposite side of the road, with the full installation taking approx 2.5 hrs. The supplied router is an Adtran 854-v6, which seems well featured and reliable, although it is paired with an existing Orbi setup for coverage throughout the house.

I'm the first to go live with their service in our road so the speeds are currently fast and reliable, and yet to experience any issues.

Time With Provider: 1 Months
Package Name: Gigafast 1000
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Empty Star
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