ISP Reviews by lanvale

I joined Sky last year as they had their own line at the exchange, my speed was very constant with only minor reduction during peak times. I moved to the hebrides & because I was under contract ported over to sky Connect. My day time speeds are around 7mb out of a poss 8mb. But during peak times 3pm-1 am my speed drops to as low as 0.3 mb. I contacted Sky tech support & was told a few times it was a problem at my end. I did question them that a connection at 2pm of 7mb reduces to 0.5 at 3pm ish everyday seemed too coincidental to be a problem my end especially after I had swapped cables etc to no avail. I eventually questioned people in the community, they were having the same problems.
I then asked to speak to tech management to seek an improvement, but was told nothing they can do. I said I would leave once out of contract as the service was unacceptable. He replied thats what I would have to do. So, poor service , poor tech support & little to no customer satisfaction a priority. I gave them a 2 for being honest & saving me countless more hours on the telephone trying to sort a problem they have no intention of solving.