ISP Reviews by Lynton

Wondered if you might be interested in my experience of Plusnet……

What do you think of this service or lack of it.... Booked and paid for a switch to Plusnet …..2 August placed order – soonest install would be “21 August because our engineers are dealing with so many problems that the service would be disrupted if we scheduled you in any sooner”- did not fill me with confidence right from the start! 21 August - wait in all day, call at 1230hrs - will be with you in 30.... 90mins passes.... call him... been diverted to another job - another engineer on the way.... 1700hrs - call office (22 min on hold) - have to allow till 1800 - call us at 1815 and we will update you.... 1830 - call Office (16 mins on hold).... got cut off mid call.... I phone back (9 mins on hold)..... Engineer not coming today.... will re-book for 10 days’ time!!! No way.... ok they will call me tomorrow with new time/date.
22 August - call at 1130hrs... can do install tomorrow, make sure your in because he will be definitely there between 1200hrs and 1800hrs....... 23 August.... call at 1130 hrs. - engineer will not be coming as they failed to book it into their systems! How about 27 August....