ISP Reviews by Marine

I recently left Vispa after a few turbulent months, and it is the best thing i ever did.
The service wasn't particularly fast or reliable, but the final straw, was that they
deliberately stole money from my account.

This is how it happened. At the start of the year, most people are busy after Xmas and New year, and don't think to check things like bank statements. I did, and noticed November's
invoice (which had already been paid), had disappeared and found an additional invoice for £173 on top of my monthly invoice. November's invoice was presumably removed to disguise the hefty additional payment.

When i investigated, it turns out to be for off-peak overuse, which amounted to 110GB, I knew i was no where near this amount, and given the speed and reliability of the service, i doubt it would have been possible
in 1 month.

I immediately suspected foul play and contacted them, firstly to refund payment for November, which now, didn't have an invoice, and secondly to provide a detailed usage chart for December, so i could see how this 110Gb overuse occured. Here was their reply:


"All invoices paid, as requested, have been placed onto your acocunt.

Regards,

Derek Ainger
Vispa Internet Ltd"


November's invoice suddenly re-appears, but no chart. Again i ask them to check usage and provide proof.


"The usage charts are correct, we have looked into this and it is howing the usage was completed by your network. We were also contacted by The Copyright Authorities regarding the downloading of unauthorised material from the web. This included Call of Duty and Modern Warfare 2. So as a result of this, we believed this is an accurate result of downloading.

Regards,

Derek Ainger
Vispa Internet Ltd"


Still no chart. For the 3rd time, i ask them to provide proof.


"Upon further investigation, it does appear that the correct usage for December during peak times was 35.80 Gb. Giving an additional usage of 10.80 Gb at a cost of £16.20. A refund of £157.53 is required of us. If you can advise of the first 12 digits of your card we can process this immediately. We ask of these as our system stars out these numbers.

Regards,

Derek Ainger
Vispa Internet Ltd"


After a week of stalling, i eventually get a refund, but only after threats of taking official action. No doubt,they will claim it was an honest mistake, but had that been the case, It would have shown up straight away, not
on the 3rd time of asking. Also, i would have expected an immediate refund and a swift apology. I received neither.It's clear they deliberately overcharged me, in the hope i wouldn't notice, or simply accept it without fuss. I suspect i'm not the only one who has had this done to them.