ISP Reviews by mark75

Well it's now 36 days since I placed my order and two weeks without broadband since PlusNet broke my connection.

The technical department are friendly and superficially helpful but continuously fail to actually get a BT engineer booked to fix the problem.

The "customer options" (accounts) department are more obnoxious and refuse to allow me to leave without me paying them £90 because they failed to give a service.

Both teams are slow to answer the phone.

The lesson for me is to go Virgin to avoid the phone wire broadband - PlusNet were meant to be best for customer service but in practice when things go wrong they spout the legal requirements at you and trap you.

£90 to get out feels like quite a good deal now...