ISP Reviews by Matters

I have been with BT for many years but things have got so bad that I have decided to move to another ISP.

I had been getting decent performance and over the years the download speed has gradually risen to 5.5Mbps with hardly any downtime. I would have been happy with that.

However, on one of the anniversaries of signing the contract I got a call from the BT Indian Call Centre asking me to sign up for another two year contract. I refused as I was considering moving and wanted the existing contract to roll on. However, I found out much later that they had signed me up for a new contract and moved me from unlimited to limited download terms. I only noticed when I started getting huge bills for exceeding the limit. They also throttled my speeds to 128kbps at various times.

The Indian call centre also had a habit of calling me to offer me BT branded credit cards and other services that I didn't want.

Final straw was when they charged me £100 for exceeding a download limit for a month when I was working away from home and nobody had access to the very secure router. They refused to acknowledge that they had made a mistake.

I've signed up with BE, so I'll see what they are like but so far they've kept me well informed about the progress of my order and the router arrived the day after it was ordered.